Frequently Asked Questions
Are your products real fur?
No. All our products are made from high-quality, animal-friendly vegan fur. Our brand's philosophy is Conscious Luxury.
Does vegan fur keep you warm?
Yes. High-quality vegan furs are designed to provide effective protection in cold weather, offering both comfort and a stylish look.
What is the quality of the products like?
Our collections use soft-textured, non-shedding, and long-lasting premium fabrics.
How can I choose my size?
You can refer to the size chart on each product page. If you are between two sizes, our customer service will gladly assist you.
How long does shipping take?
Your orders are usually prepared and handed over to cargo within 1-3 business days. Delivery time may vary depending on your region.
Is shipping free?
Free shipping is offered for orders above a certain amount. Current campaign conditions are displayed on the payment screen.
How can I track my order?
Once your order has been shipped, your tracking number will be sent to you via email and SMS.
Can I return or exchange products?
Yes. You can return or exchange unused products with their tags still on within the statutory period. Detailed information can be found on our Return and Exchange Policy page.
How should the products be cleaned?
We recommend following the care instructions on the product label. Generally, dry cleaning or delicate professional cleaning is advised.
Do your products shed fur?
Thanks to premium quality manufacturing, minimal shedding is observed under normal use conditions.
What are the payment options?
You can shop using credit cards, debit cards, and supported secure online payment methods.
Do you offer installment options?
Installment options are offered for credit cards of contracted banks during campaign periods.
Can I cancel my order?
You can request a cancellation by contacting our customer service before your order is shipped.
Do you ship internationally?
Yes. We offer international shipping services to many countries. Delivery times and shipping fees may vary by country.
How can I reach you?
