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Customer satisfaction is our priority. You can request a return within 14 days from the date you receive your order, without stating any reason. Returned products must be unused, undamaged, with all their tags still attached, and in their original packaging. Once your return request is approved, and the product reaches us and necessary checks are completed, your payment will be refunded to your original payment method within the legal timeframe.

Your orders are carefully prepared and delivered to cargo as soon as possible. Orders within Turkey are safely delivered to your address via reliable shipping companies. Tracking information will be sent to you for orders delivered to cargo, and you can easily track the process. Delivery times may vary depending on your region and the operational intensity of the shipping company.

İzella collections are created with a focus on quality and detail. Each of our products combines first-class imported fabrics, carefully selected materials, and meticulous craftsmanship, aiming for long-lasting use. Every stage of production undergoes quality control processes and is meticulously prepared to offer you the highest standards of a shopping experience.